FREQUENTLY ASKED

- Gift receipts and / or vouchers are non – refundable. - Accessories, Jewelry, Underwear, and Swimwear CAN NOT be exchanged or returned The jewelry & accessories mean the jewelry families (rings, earrings, bracelets, necklaces, pins, hair accessories,

Exchanges are permitted (except non-refundable items) within 14 days & completed at any of our nearest stores. Our store will in turn get in contact with our customer service team. Item must be in its original condition and receipt must be presented. Def

For online payments, we offer two refund methods: • Cash refund on the spot with 2% deducted from the total amount • Full refund using the same payment method within 14 working days, under the issuer bank's policy.